Help center
How can we help?
Quick answers for guests, attendants and managers.
For guests
Do I need to download an app or create an account?
No. Your valet ticket opens in your phone's web browser. There is nothing to install and no sign-up.
How do I get my ticket?
At drop-off the attendant shows you a QR code — point your camera at it. If you gave your number, you'll also get a text with the link. You can always scan the QR sign at the valet stand and enter your plate.
How do I get my car back?
Open your ticket and tap “Request My Car”, then confirm. The ticket shows “Attendant Retrieving Car” and changes to “Ready at Stand” when your car is waiting.
Is there a parking fee?
That depends on the venue. If there is a fee, your ticket shows it and you pay by card or Apple Pay before requesting your car.
How do tips work?
Choose an amount on your ticket and pay by card or Apple Pay. Tips go to the venue's valet team.
Is my ticket secure?
Each ticket has a long random link that can't be guessed. Plate look-up on the podium only works at that venue and only for cars currently parked. We never show your phone number to other guests.
I lost my ticket link.
Scan the QR sign at the valet stand and enter your license plate, or ask the attendant to show your ticket QR again.
For attendants
How do I check a car in?
Tap “New car”, enter the plate, make/model and colour, and optionally the guest's mobile. The next free key hook is assigned automatically. A QR code then appears for the guest to scan.
How do I see requests?
The Retrieval tab shows requested cars in order with a live timer and a beep for new requests. Tap “Vehicle Ready at Stand”, then “Delivered”.
Can several attendants use it at once?
Yes. Every signed-in phone for the venue updates in real time.
Can I show a guest their QR again?
Yes. In the Parked tab, tap the QR icon next to the car.
For managers & billing
Which plan should I choose?
Single Event ($19, 48 hours, up to 150 cars) for one-off events; Starter ($29/month, up to 400 cars, 14-day free trial) for small venues; Pro ($69/month, unlimited) for busy venues.
Can I cancel anytime?
Yes. Monthly plans have no contract and can be cancelled at any time. See our Refund & Cancellation Policy.
Can I export history?
Yes. The manager dashboard exports completed cars as CSV, or print it to PDF.
How do I change hooks, tips or the parking fee?
Open the manager dashboard and choose “Edit lot setup”.
Still stuck?
Email support@ipark.today or use our contact page. Guests with a question about a specific car should ask the venue's valet attendant.